Frequently Asked Questions
This section will attempt to answer all the questions you have regarding
Shenzhen OK Biotech Technology Co., Ltd.（SZOB） , our procedures and our products or our quality - if you require further information please do not hesitate to contact us.
1. Who Are You & What Can You Offer Me?
Shenzhen OK Biotech Technology Co., Ltd.（SZOB) is a manufacturer, which mainly specialize in the production of steroid raw powders and hormone raw powders. We provide Testostrone Series, Trenbolone Series, Boldenone Series and other hormone raw materials. Our company has a strict QA&QC system and all of products are in line with the USP32 standard as well as enterprise internal control standard. Really can produce 99% purity raws .
2. How Should I Know This Isn't A Scam?
Our company are specialized in the production of steroid hormone for more than 10 years, and 95% of our products are exported to the United States, Canada, Europe, Brazil, Australia and other regions. You can check from the feedback from our new and old customers. We will not damage the reputation of our company for a little cash. You can start a little order with us ,when you receive our powder ,you will know we are not a Scam .
3. How to cooperate with us?
You can contact us for cooperation through the website contact information, or contact with the salesmen in our company. We will connect you about the specific detail via email.
4. How do I pay & the delivery time?
At present, we can accept Western Union , Moneygram, Bitcoin and TT as payment. Safe and fast . Once your payment is received, we will then start processing your order. To minimise the delays or even order cancellation, we advise you to complete payment stage within 24 hours from ordering.
5.When can provide order number after payment ?
We will ship the parcels to our Shipper immediately after receipt of your payment, which will totally take us 1-2 days before the shipment. Then we will provide you the order number and will also constantly focus on the order number updates. Our shipper is the most professional in China, he knows which courier is the best to which country, and knows what name the package should use.
6.Do You Ship Over The Weekend?
We use EMS,TNT,FEDEX,DHL four kinds of couriers. EMS don't collected parcels over the weekend. The packages can be shipped out normally before 12:00 a.m in Beijing time if you choose to ship by TNT or FedEx.
7.How Long Is The Whole Process Of Ordering And Shipping?
Paid orders are processed and dispatched the same day and delivered within 5-7 working days worldwide. If you live in the United States or England, you can probably receive the goods within 4-5 days. If for express other reason which delay delivery of goods, we will promptly track and communicate with you soon. Your understanding will be highly appreciated.
8.How about parcel delivery success rate ?
Our goods packing will not contain any hormone information and can be sent out from different areas of china. At present,the goods customs clearance rate we send to United states and Europe is 99%, As for Canada, Brazil of quite high buckle close rate area, we also have a new way to get through the customs. We also have completely re-send policy to some areas.
9.What Is The Minimum And Maximum Amount Of Steroid Powder I Can Order At One Time?
Normally, our min order quantity is 10g, but for some high value products, we can also do a small test order. Please feel free to contact us about the specific order. But please remember that- more quantity ,more discount .We suggest the net weight of each package should be less than 1.5kg. But if your order quantity is more than 1.5 kg, we will split the goods into several packages and then send you separately.
10.Is a signature required for shipping?
It depends on which express, like FEDEX, you can sign a contract with them for delivering parcels to your designated place if you are not at the shipping address, then do not need a signature. Sometimes, once packages leave our distribution they are not treated as recorded/registered shipments and therefore they don't require any signature upon delivery. Dear customer can ask your local express company for details. We can not be 100% sure, pls understand.